tag:its.msudenverstatus.com,2005:/historyMSU Denver ITS Status - Incident History2024-03-28T23:23:45-06:00MSU Denver ITStag:its.msudenverstatus.com,2005:Incident/203223252024-03-21T14:23:46-06:002024-03-21T14:23:46-06:00TeamDynamix Failing to Process Email Responses<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:23</var> MDT</small><br><strong>Resolved</strong> - The issue has been identified and resolved. Email responses to ITS are processing correctly now. Financial Aid and Workday TeamDynamix responses were not effected during this outage.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:41</var> MDT</small><br><strong>Investigating</strong> - TeamDynamix is not processing email responses from users. Replies via email to open tickets are not being seen by technicians on the TeamDynamix ticketing portal. We are currently investigating this issue.</p>tag:its.msudenverstatus.com,2005:Incident/201896572024-03-07T23:29:35-07:002024-03-07T23:29:35-07:00Banner scheduled maintenance on Thursday 03/07/2024 at 10 pm - 5 am 03/08/2024<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:29</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:28</var> MST</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner and associated systems from 10 pm on Thursday 03/07/24 until 5:00 a.m. on Friday, 03/08/2024. Banner and associated systems will not be available during the maintenance period.</p>tag:its.msudenverstatus.com,2005:Incident/201380172024-03-02T04:00:56-07:002024-03-02T04:00:56-07:00Team Dynamix Ticketing System - Scheduled Maintenance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:30</var> MST</small><br><strong>Scheduled</strong> - Team Dynamix may be unavailable during this time due to vendor maintenance activities. Support.msudenver.edu and other functions may not be available. All functions are expected to be available after 4:00 AM Saturday.</p>tag:its.msudenverstatus.com,2005:Incident/201379592024-03-01T14:27:03-07:002024-03-01T14:27:03-07:00ITS Scheduled Maintenance on March 2, 2024<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:27</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> MST</small><br><strong>Monitoring</strong> - MSU Denver ITS will perform maintenance on Team Dynamix Ticketign System from midnight until 4:00 a.m. on Saturday March 2. Team Dynamix Ticket may not be available during this time. If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit msudenver.edu/gethelp.</p>tag:its.msudenverstatus.com,2005:Incident/201033632024-02-29T09:39:45-07:002024-02-29T09:39:45-07:00Websites unavailable<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:39</var> MST</small><br><strong>Resolved</strong> - All related systems and applications should be functioning as usual. If you still notice any issues accessing or utilizing campus systems or applications, please contact the ITS Service Desk at 303-352-7548 or visit https://www.msudenver.edu/technology/</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:09</var> MST</small><br><strong>Monitoring</strong> - ITS has implemented a fix to resolve the issues connecting to msudenver.edu. The issue should now be resolved, however we are continuing to monitor the systems.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>21:33</var> MST</small><br><strong>Investigating</strong> - We're experiencing multiple reports of errors accessing www.msudenver.edu and possibly other websites. Technicians are aware of the issue and are working to resolve it as quickly as possible.</p>tag:its.msudenverstatus.com,2005:Incident/200402272024-02-23T05:00:57-07:002024-02-23T05:00:57-07:00Banner scheduled maintenance on Thursday 02/22/2024 at 10 pm - 5 am 02/23/2024<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:41</var> MST</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner and associated systems from 10 pm on Thursday 02/22/24 until 5:00 a.m. on Friday, 02/23/2024. Banner and associated systems will not be available during the maintenance period. <br /><br />If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit msudenver.edu/gethelp.</p>tag:its.msudenverstatus.com,2005:Incident/198795532024-01-31T17:18:23-07:002024-01-31T17:18:23-07:00Wireless services interruption at Administrative Building, and Science Building.<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:18</var> MST</small><br><strong>Resolved</strong> - The Wi-Fi issue has been restored to normal status.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:51</var> MST</small><br><strong>Update</strong> - The Wi-Fi issue on the Administrative Building's 3rd floor has been resolved. The Access Points on the 3rd floor had to be re-added to the radius server.<br /><br />The network team is still investigating the issue in the Science building.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:59</var> MST</small><br><strong>Investigating</strong> - At this time, MSU Denver is experiencing an unplanned service interruption impacting Wireless networking services. Technicians are aware of the issue and are working to resolve it as quickly as possible.</p>tag:its.msudenverstatus.com,2005:Incident/198398892024-01-26T20:21:39-07:002024-01-26T20:21:39-07:00Team Issues - lag and delay in messages<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>20:21</var> MST</small><br><strong>Resolved</strong> - Microsoft resolved the team issue</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:17</var> MST</small><br><strong>Update</strong> - Microsoft is continuing to work on this issue affecting Teams performance globally. <br /><br />Latest updates from Microsoft can be found at https://portal.office.com/servicestatus.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:09</var> MST</small><br><strong>Update</strong> - Microsoft is continuing to work on this issue affecting Teams performance globally. <br /><br />Latest updates from Microsoft can be found at https://portal.office.com/servicestatus.<br /><br />Microsoft next schedule update is 7:30pm MST</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:29</var> MST</small><br><strong>Update</strong> - Microsoft is continuing to work on this issue affecting Teams performance globally. <br /><br />Latest updates from Microsoft can be found at https://portal.office.com/servicestatus.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:31</var> MST</small><br><strong>Update</strong> - Microsoft is continuing to work on this issue. There is no update from Microsoft.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:05</var> MST</small><br><strong>Identified</strong> - Multiple users are experiencing issues with Teams. Lag in message delivery, unable to make posts on channels, delayed delivery of notifications, etc. This is a known service degradation on the side of the service provider, Microsoft. <br /><br />The most up-to-date status information can be found on this Microsoft site: https://portal.office.com/servicestatus<br /><br />MSU Denver IT Services will continue to update our status page here as we receive updates from Microsoft.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:21</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issues <br /><br />Major ticket 24685101</p>tag:its.msudenverstatus.com,2005:Incident/198328392024-01-26T05:00:34-07:002024-01-26T05:00:34-07:00Banner scheduled maintenance on Thursday 01/25/2024 at 10 pm - 5 am 01/26/2024<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>05:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:15</var> MST</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner and associated systems from 10 pm on 01/25/24 until 5:00 a.m. on Friday, 01/26/2024. Banner and associated systems will not be available during the maintenance period. <br /><br />If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit msudenver.edu/gethelp.</p>tag:its.msudenverstatus.com,2005:Incident/198225862024-01-25T08:46:44-07:002024-01-25T08:46:44-07:00Adobe issues for multiple students<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:46</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:55</var> MST</small><br><strong>Monitoring</strong> - Adobe Licensing errors have been resolved and to please submit a ticket if you experience any further issues.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>17:20</var> MST</small><br><strong>Update</strong> - During routine account maintenance tasks, select Active Directory groups were inadvertently deactivated. Technicians are presently working to restore the impacted groups, which will restore access to Adobe. Team members are investigating to determine what other impacts, if any, require resolution.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>14:55</var> MST</small><br><strong>Investigating</strong> - have an issue where multiple students are calling in with issues logging into their Adobe account, getting an Error saying that their account had been deactivated.<br /><br />Support desk submitted a ticket of an example - Adobe Work or School account deactivated<br /> #24667762"</p>tag:its.msudenverstatus.com,2005:Incident/196487222024-01-08T16:13:29-07:002024-01-08T16:13:29-07:00Service Interruption - Workday ERP<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:13</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:29</var> MST</small><br><strong>Update</strong> - All Workday systems are operational. We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:34</var> MST</small><br><strong>Update</strong> - Update from Workday - <br />"UPDATE Monday, January 8, 2024 / 11:19 am America/Los Angeles -08:00 GMT<br /><br />Workday has completed the update to route all systems off that ISP and services are recovered. We will continue to monitor for stability.<br /><br />We will provide another update at 2:30 pm PT."</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:13</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented from Workday and we are currently monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:04</var> MST</small><br><strong>Update</strong> - Update from Workday - <br />"UPDATE Monday, January 8, 2024 / 11:02 am America/Los Angeles -08:00 GMT<br /><br />As an update Workday has identified an issue with a 3rd party provider of Internet Services. (ISP). Workday has routed all systems off that ISP now and services are recovering.<br /><br />We will provide another update at 11:30 am PT."</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:17</var> MST</small><br><strong>Update</strong> - The vendor Workday is currently experiencing outages with their data centers across multiple organizations. Our Administrators will continue to monitor updates from Workday closely, please expect updated information within the next hour. https://downdetector.com/status/workday/<br /><br />Update from Workday - "Workday is currently seeing widespread internet connectivity issues in our WD1 Data Center. While Workday is functioning normal for a large percentage of users, some may be experiencing issues connecting to our services. We do not see this as a cyber security event, it's an issue around internet connectivity. We are actively triaging with our internet service providers.<br />We will provide another update at 11:00 am PT."</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:12</var> MST</small><br><strong>Identified</strong> - Workday is currently experiencing outages. https://downdetector.com/status/workday/</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> MST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:its.msudenverstatus.com,2005:Incident/194812542023-12-19T16:00:46-07:002023-12-19T16:00:46-07:00Degree Progress Reports Access Impacted for some users<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:00</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:37</var> MST</small><br><strong>Monitoring</strong> - At this time IT Services believes we have resolved access and appropriate permissions for all Degree Progress Report users. We have suspended the automated process which caused the unintended interruption of service while we conduct a root cause analysis to ensure that this issue does not recur. We will also closely monitor this issue to ensure that we have a complete solution in place.<br />Thank you for your patience.<br />MSU Denver IT Services</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>10:58</var> MST</small><br><strong>Update</strong> - IT Services has concluded that there was an error introduced in an automated account update process. A workaround has restored access, and we are validating that those with elevated permissions have the appropriate access within the application. We continue to monitor for any residual issues.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:38</var> MST</small><br><strong>Investigating</strong> - Access to Degree Progress Reports was impacted for some users overnight. We have restored access to Degree Progress Report and are investigating if any other systems are impacted. We will update the status within the hour.</p>tag:its.msudenverstatus.com,2005:Incident/193440002023-12-06T01:01:16-07:002023-12-06T01:01:16-07:00Banner Workflow Scheduled Upgrade on Tuesday 12/5/23 10:00pm until Wednesday 12/6/23 01:00am<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>01:01</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner Workflow from 10 pm on Tuesday 12/5/23 until 1:00 a.m. on Wednesday, 12/6/2023. Banner Workflow will not be available during the maintenance period.</p>tag:its.msudenverstatus.com,2005:Incident/192545482023-12-01T06:00:22-07:002023-12-01T06:00:22-07:00Banner scheduled maintenance on Thursday 11/30/2023 at 10 pm - 6 am 12/1/2023<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>22:01</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>19:10</var> MST</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner and associated systems from 10 pm on 11/30/23 until 6:00 a.m. on Friday, 12/1/2023. Banner and associated systems will not be available during the maintenance period. <br /><br />If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit msudenver.edu/gethelp.</p>tag:its.msudenverstatus.com,2005:Incident/190478902023-11-15T05:00:05-07:002023-11-15T05:00:05-07:00Banner PROD outage 10pm 11/14/2023<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>05:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>22:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>09:54</var> MST</small><br><strong>Scheduled</strong> - Reminder Banner Red Hat Server Security Patching from 10pm Tuesday 11/14/2023 - 5am Wednesday 11/15/2023</p>tag:its.msudenverstatus.com,2005:Incident/188607902023-10-20T05:00:29-06:002023-10-20T05:00:29-06:00Banner Production upgrades 10:00pm 10/19/2023 - 05:00am 10/20/2023<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>05:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>19:27</var> MDT</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner Production system from 10:00 p.m. Thursday 10/19/2023 to 05:00 a.m. Friday 10/20/2023. Banner will not be available during the maintenance period.</p>tag:its.msudenverstatus.com,2005:Incident/187729562023-10-13T02:00:08-06:002023-10-13T02:00:08-06:00Banner Job Submission (pjobsub) OS patching 10/12/2023 10:00p.m. - 10/13/2023 02:00a.m.<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>02:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>20:07</var> MDT</small><br><strong>Scheduled</strong> - Red Hat server patching will occur between 10/12/2023 10p.m. - 10/13/2023 2a.m. Red Hat services such as Banner Job submission and UC4 job scheduler will be interrupted sporadically during this time. <br /><br />The Banner Database, Banner Admin pages, and Banner Self-Service will be available during this outage window.</p>tag:its.msudenverstatus.com,2005:Incident/186452822023-09-29T14:39:15-06:002023-09-29T14:39:15-06:00Power Interruption- Administration Building<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:39</var> MDT</small><br><strong>Resolved</strong> - The power issue to the data center is resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>13:47</var> MDT</small><br><strong>Update</strong> - Power is back to the data center monitoring services</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>13:27</var> MDT</small><br><strong>Identified</strong> - Power to the Administration building has been interrupted, which may result in service interruptions for select campus systems as well as network and telephony services within Admin. <br /><br />Technicians are aware of the issue and are coordinating with AHEC electricians to determine the cause and restore services.</p>tag:its.msudenverstatus.com,2005:Incident/185618402023-09-20T23:05:05-06:002023-09-20T23:05:05-06:00Banner Production financial aid updates 10:00pm 9/20/2023 - 05:00am 9/21/2023<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>23:05</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:47</var> MDT</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner Production system from 10:00 p.m. Wednesday 9/20/2023 to 05:00 a.m. Thursday 9/21/2023 for financial aid regulatory updates. Banner may not be available during the maintenance period.</p>tag:its.msudenverstatus.com,2005:Incident/183387152023-08-31T15:10:11-06:002023-08-31T15:12:12-06:00Enrollment Services Call Center and IT Services Call Center phone outage<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:10</var> MDT</small><br><strong>Resolved</strong> - https://msudenver.teamdynamix.com/TDNext/Apps/2314/Tickets/TicketDet?TicketID=23690814<br />Confirmation from ECC that all queues are functional.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:51</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and calls are successfully reaching our support agents in the Enrollment Services and the IT Service Desk. We will continue to monitor results. <br /><br />Thank you for your patiences as we worked to restore services</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:48</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:15</var> MDT</small><br><strong>Identified</strong> - Technicians continue to investigate and work to apply a fix to the call centers' phone system. We will update again within 60 minutes.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:15</var> MDT</small><br><strong>Update</strong> - Technicians continue to investigate and work to apply a fix to the call centers' phone system. We will update again within 60 minutes.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:00</var> MDT</small><br><strong>Update</strong> - Technicians continue to investigate and work to apply a fix to the call centers' phone system. We will update again within 60 minutes.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:26</var> MDT</small><br><strong>Update</strong> - only enrollment call center and IT helpdesk is down; all other reported services are operational</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:23</var> MDT</small><br><strong>Update</strong> - Banner is operational</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:47</var> MDT</small><br><strong>Update</strong> - The phone system for IT Service Desk and ECC are currently down. User's are unable to reach ITS as the calls fail inbound and ITS reps are met with a dial tone when attempting to make outbound calls.<br /><br />In addition, Skype for Business <br /><br />Banner is now running</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:45</var> MDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:38</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:34</var> MDT</small><br><strong>Investigating</strong> - The phone system for IT Service Desk and ECC are currently down. User's are unable to reach ITS as the calls fail inbound and ITS reps are met with a dial tone when attempting to make outbound calls.<br /><br />In addition, Skype for Business and Banner are down as well.<br />https://msudenver.teamdynamix.com/TDNext/Apps/2314/Tickets/TicketDet.aspx?TicketID=23690814</p>tag:its.msudenverstatus.com,2005:Incident/183230952023-08-30T14:12:31-06:002023-08-30T15:08:37-06:00WiFi service degradation in West Classroom Building<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>14:12</var> MDT</small><br><strong>Resolved</strong> - [2:03 PM] Amparo Garcia<br /><br />the aps were reinstalled by Norm and we tested and WiFi is working</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>14:11</var> MDT</small><br><strong>Identified</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:14</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:17</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>10:50</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>10:49</var> MDT</small><br><strong>Investigating</strong> - As part of the construction for the SimLabs in West Classroom, AHEC had removed some of the Access Points in the affected area. MSUD was unaware of this and it's been communicated that these need to be re-installed. Norm Swett (norman.swett@ahec.edu) from AHEC is planning on completed the installation by 1 PM.<br /><br />Once the APs are back online, the Networking team (contact: Amparo Garcia) along with Desktop Support (contact: Lee Crawford) will be testing to ensure they are working properly</p>tag:its.msudenverstatus.com,2005:Incident/180518512023-08-04T08:45:03-06:002023-08-04T08:45:03-06:00Self-Service Banner 9 - Student Profile Down<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:45</var> MDT</small><br><strong>Resolved</strong> - After working with the vendor, we have rolled back the upgrades to the servers hosting Student Self-Service. All servers are successfully running the previous version and the upgrade will be rescheduled once the root-cause of the problem has been identified. <br /><br />Student Self-Service is now fully operational.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:14</var> MDT</small><br><strong>Investigating</strong> - After the upgrades to the Production environment of Banner last night, it has been determined that Student Self-Service, which primarily houses the Student Profile, is unresponsive. Student Registration has not been affected. <br /><br />ITS is working with the vendor to determine the issue and provide a solution as soon as possible.</p>tag:its.msudenverstatus.com,2005:Incident/180477892023-08-04T05:00:20-06:002023-08-04T05:00:20-06:00Banner Production upgrades 10:00pm 8/03/2023 - 05:00am 8/04/2023<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>21:39</var> MDT</small><br><strong>Scheduled</strong> - MSU Denver ITS will perform maintenance on the Banner Production system from 10:00 p.m. Thursday 8/3/2023 to 05:00 a.m. Friday 8/4/2023 for financial aid regulatory updates. Banner will not be available during the maintenance period.</p>tag:its.msudenverstatus.com,2005:Incident/179777472023-07-27T10:49:56-06:002023-07-27T10:51:37-06:00Printing not working<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>10:49</var> MDT</small><br><strong>Resolved</strong> - Printers no longer listed in directory. Printers not working and printers not able to be added. Rolled back to a working snapshot on the server</p>tag:its.msudenverstatus.com,2005:Incident/179465512023-07-24T11:41:52-06:002023-07-24T11:41:52-06:00Some printers are not currently working do to upgrade.<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:41</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:41</var> MDT</small><br><strong>Monitoring</strong> - Fixes have been applied. Printers should be back online.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:30</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:24</var> MDT</small><br><strong>Investigating</strong> - ITS is applying an emergency fix.</p>