Status

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Lyris Application disabling tracking email-opens and clicks-on-links

Incident Report for MSU Denver ITS

Resolved

This incident has been resolved.

Posted Oct 30, 2018 - 10:11 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2018 - 10:10 MDT

Investigating

There are errors with links inside emails under certain, common circumstances: If tracking is enabled on an email composed within Lyris Application, and If the email is sent to outside of MSU Denver network such as home or LTE on phones the links will not open, the recipient(s) will not be able to open any links inside that email. To mitigate this, ITS is temporarily disabling the tracking feature while we investigate the issue

Posted Oct 17, 2018 - 14:10 MDT