Resolved -
Issue with MFA multi-factor authentication has been resolved.
Jan 11, 10:08 MST
Update -
We are continuing to investigate this issue.
Jan 11, 10:06 MST
Investigating -
Users are currently experiencing an issue authenticating with their multi-factor authentication when using the phone call method to verify sign-in. We are reaching out to Microsoft for updates.
If you have a smart phone, you can utilize the Authenticator app to authenticate successfully. https://www.msudenver.edu/accounttypes/mfa/ . Our technicians will be able to assist you with this transition to the app if you call us at 303-352-7548 but please note we are experiencing high call volume at this time to assist everyone affected.
Jan 11, 09:59 MST
Completed -
The scheduled maintenance has been completed.
Jan 11, 08:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 MST
Scheduled -
MSU Denver ITS will perform maintenance on the Banner and associated systems from 8 pm until 8 am on Sunday 01/10/21. All of Banner services will not be available during the maintenance period. If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit msudenver.edu/gethelp
Jan 6, 11:56 MST