Status

The Metropolitan State University of Denver status page provides real-time information about the status of our services.

Update - 4:15pm

Dear MSU Denver faculty, staff and students,

This morning, several Microsoft Windows computers in the Administration Building were infected with what appears to be a previously-unknown malicious application. Unfortunately, standard and advanced antivirus and endpoint protection software solutions are unable to detect the signature of this Trojan application.

To prevent the spread of this malicious software, the Administration Building’s primary networks have been isolated from the rest of campus while Information Technology Services (ITS) investigates and tries to resolve the issue. Additionally, VPN access for all MSU Denver accounts will be unavailable until the infection has been fully eliminated.

MSU Denver faculty, staff and students must exercise extreme caution to prevent further spreading of this malware. Please do the following until further notice:
All computers (University-provided and personal) that have been connected to the MSU Denver network in the Administration Building should be treated as though they are quarantined. Moving these machines to another building or home will most likely spread the infection to the new location.
Although the source of the intrusion has not yet been determined, phishing emails are suspected. Be more vigilant than normal when deciding whether or not to open or click on an email. When in doubt, just delete it.
Any computers that are not in use should be powered-off completely.
If you notice any suspicious activity with your MSU Denver accounts – email or computer – please contact the ITS Helpdesk at 303-352-7548 immediately.
The outbreak seems to have been contained in the Administration Building, however ITS is monitoring all MSU Denver networks. Also, currently only Microsoft Windows computers have been infected, but we cannot guarantee that Apple OS computers are not affected.

If you have any questions or concerns, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.


Information Technology Services @ MSU Denver
msudenver.edu/technology
Jun 18, 16:33 MDT
Update - We are continuing to investigate this issue.
Jun 18, 12:15 MDT
Investigating - Due to an active malaware event, the ITS Sercurity team is requesting that all clients in the Administration Building power-off any devices connected to the physical network. ITS techicians are actively canvassing the AD building to assist in removal of the malware.
Jun 18, 12:12 MDT
ITS-Maintenance   Operational
Banner Self-Service   ? Operational
Authentication & Single Sign On   ? Operational
Campus Network   ? Operational
Office 365/Email   Operational
Blackboard Learn   ? Operational
Internet-Native Banner   Operational
File Management/Shared Drives   Operational
Information Security   Major Outage
Wireless Network   ? Operational
Campus Web Hosting   Operational
RAVE Campus Alerts   Operational
CashNet   Operational
Telecommunications   Operational
VPN Services   Operational
Blue Jeans Network Dial-in Phone Number Access   Operational
Blue Jeans Network Meeting Rooms   Operational
Lyris   Operational
DegreeWorks/CAPP   Operational
Digital Measures   Operational
PaperCut   Operational
Student Success Collaborative   ? Operational
Skype for Business   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2018

No incidents reported today.

Jun 18, 2018
Resolved - This incident has been resolved.
Jun 18, 09:57 MDT
Investigating - At this time, MSU Denver is experiencing an UNPLANNED OUTAGE on various department file shares (vmwfs19 is down). Technicians are aware of the issue and are working to resolve the issue as quickly as possible. We anticipate a status update on this issue in 60 minutes.
Jun 18, 09:04 MDT
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Completed - The scheduled maintenance has been completed.
Jun 15, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 MDT
Scheduled - Banner scheduled maintenance on June 15, 2018
Information Technology Services (ITS) will perform maintenance on the Banner and associated systems from midnight until 6:00 a.m. on Friday, 06/15. Banner, Degree Works, ODS, Workflow, Self-Service Banner (SSB). will not be available during the maintenance period. If you have any questions or concerns, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
Jun 12, 08:24 MDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018
Resolved - The maintenance on the Banner TEST systems is complete.
Jun 12, 10:13 MDT
Investigating - Information Technology Services (ITS) will be applying OS patches to various Banner TEST systems. The maintenance should be complete by 3 PM. The following Banner test applications will be unavailable: Banner, Degree Works, ODS, Workflow, Self-Service Banner (SSB).
Jun 12, 06:21 MDT
Jun 11, 2018
Resolved - The incident has been resolved, it was necessary to revert to restore from Thursday (6/7/2018).
Jun 11, 14:34 MDT
Update - We are continuing to work on a fix for this issue, updated ETA is 3pm.
Jun 11, 13:49 MDT
Identified - The issue has been identified and a fix is being implemented, the ETA is approximately 1pm.
Jun 11, 11:47 MDT
Investigating - At this time, MSU Denver is experiencing an unplanned service outage on vmfsw19, the Cavea and ETC Fileshare server. Technicians are aware of the issue and are working to resolve the issue as quickly as possible.
Jun 11, 08:59 MDT
Resolved - This incident has been resolved.
Jun 11, 08:52 MDT
Investigating - At this time, MSU Denver is experiencing an unplanned service outage on the Exchange Hybrid SMTP Server. Technicians are aware of the issue and are working to resolve the issue as quickly as possible.
Jun 11, 08:12 MDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.