Status

The Metropolitan State University of Denver status page provides real-time information about the status of our services.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
ITS-Maintenance Operational
Banner Self-Service ? Operational
Authentication & Single Sign On ? Operational
Campus Network ? Operational
Office 365/Email Operational
Blackboard Learn ? Operational
Internet-Native Banner Operational
File Management/Shared Drives Operational
Information Security Operational
Wireless Network ? Operational
Campus Web Hosting Operational
RAVE Campus Alerts Operational
CashNet Operational
Telecommunications Operational
VPN Services Operational
Blue Jeans Network Dial-in Phone Number Access Operational
Blue Jeans Network Meeting Rooms Operational
Lyris Operational
DegreeWorks/CAPP Operational
Digital Measures Operational
PaperCut Operational
Student Success Collaborative ? Operational
Skype for Business ? Operational
90 days ago
100.0 % uptime
Today
WordPress (sites.msudenver.edu) Operational
90 days ago
100.0 % uptime
Today
EvaluationKIT (Course Evaluations) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web Services Monitor ?
Fetching
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Office 365 MFA not working
Resolved - I was able to authenticate my office 365 account through MFA externally. Microsoft status page is stating it is still restoring services.
Oct 18, 15:11 MDT
Update - Microsoft status page is set to "Restoring Services". I will keep the status under monitoring till the services have been fully restored.
Oct 18, 13:58 MDT
Update - Microsoft status page show that the issue has been resolved and mitigated. Below is the most recent update from microsoft:
Current status: We've taken multiple actions to mitigate impact and are working to validate service restoration. In parallel, we're continuing to review system logs and service telemetry to better understand the underlying root cause.

I will go ahead and leave this incident report as monitoring for the next hour. If no issue persist i will go ahead and "Resolve" this incident ticket. I will go ahead and close the global ticket seeing that the service is operational.

Thank you,
Waleed E.
Oct 18, 12:41 MDT
Update - We are continuing to monitor for any further issues.
Oct 18, 12:08 MDT
Monitoring - I have been informed from an employee working from home that he was able to log into his office 365 account using MFA. MFA seems to be working for some of its customers. I will be be keeping my eye on the office 365 status page and will be updating this status page every hour.
Thank you
Oct 18, 12:00 MDT
Identified - MFA is back down. Users outside of campus will not be able to login into their office 365 accounts. I will be updating the global ticket.
Oct 18, 11:42 MDT
Office 365 MFA login not functioning
Resolved - MFA is back up and working. will be sending out an email and closing the global ticket.
Thank you,
Waleed E.
Oct 18, 10:23 MDT
Update - MFA is still not available. ITS is monitoring the office 365 website for any updates. If you are logging into office 365 on campus, it is available without MFA enabled. But if you are outside of the campus you will not be able to login to your office 365 account due to the MFA outage.
Oct 18, 09:48 MDT
Identified - At this time, MSU Denver is experiencing service interruption on Office 365 MFA ( multi factor authentication) login. Technicians are aware of the issue and monitoring Microsoft website. Microsoft MFA is down nationwide. We will keep the campus informed.
Oct 18, 08:29 MDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019
Blackboard Down
Resolved - The issue has been resolved. All services for blackboard are back online.
Oct 16, 21:24 MDT
Update - Blackboard services are still online. Still pending information from blackboard managed hosting. I will close the global ticket on footprints.
Oct 16, 19:05 MDT
Update - Blackboard has identified. Below is the status from blackboard managed hosting:

"Teams have identified the underlying issue which has now been resolved. We are working through all clients who were affected to ensure that their service is fully resolved"
Oct 16, 18:10 MDT
Update - Blackboard service has been online since 5:40PM. Waiting for a response from Blackboard manage hosting support.
Oct 16, 18:02 MDT
Update - Blackboard is back down. Ed Jacobs is on the phone with the blackboard support.
Oct 16, 17:10 MDT
Update - Blackboard's status page for managed hosting status is "service is unavailbale". I will be checking it hourly and updating our status page.
Oct 16, 16:31 MDT
Update - Waiting for Blackboard managed hosting to confirm the issue has been resolved. Will keep updating.
Oct 16, 15:29 MDT
Monitoring - Blackboard has been restored but we are monitoring till we hear a confirmation from Blackboard.
Oct 16, 14:01 MDT
Investigating - We are currently investigating this issue.
Oct 16, 13:05 MDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019
EvaluationKIT Data Center maintenance - Service Interruption between October 12, 2019 at 10:00p.m. through October 13, 2019 at 4:00am (Mountain Time)
Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 MDT
Scheduled - EvaluationKIT (MSU Denver Course Evaluation System) managed hosting vendor will perform scheduled maintenance on their data center from Saturday, October 12, 2019 at 10:00p.m. through Sunday, October 13, 2019 at 4:00a.m. EvaluationKIT will be unavailable for all students and faculty while maintenance is ongoing.

If you have any questions or concerns, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
Oct 1, 17:28 MDT
Oct 11, 2019
Blackboard Data Center maintenance - Service Interruption between October 10, 2019 at 10:00p.m. through October 11, 2019 at 4:00am (Mountain Time)
Completed - The scheduled maintenance has been completed.
Oct 11, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 MDT
Scheduled - Blackboard managed hosting will perform scheduled maintenance on Blackboard Data Center from Thursday, October 10, 2019 at 10:00p.m. through Friday, October 11, 2019 at 4:00a.m. Blackboard Learn will be unavailable for all students and faculty while maintenance is ongoing.

If you have any questions or concerns, please contact the ITS Helpdesk at 303-352-7548 or support.msudenver.edu.
Sep 27, 11:21 MDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Blackboard Learn is Currently Unavailable
Resolved - Blackboard Learn service is now restored following a DNS outage at Blackboard's hosting site. We will continue monitoring Blackboard Learn for any further interruptions.
Oct 7, 16:47 MDT
Update - We are continuing to work on a fix for this issue.
Oct 7, 16:43 MDT
Identified - Blackboard Learn remains Unavailable at this time . We have contacted Blackboard and are working to resolve the issue. Status will continue to be updated.
Oct 7, 15:40 MDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

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