Status

The Metropolitan State University of Denver status page provides real-time information about the status of our services.

All Systems Operational
ITS-Maintenance Operational
Banner Self-Service ? Operational
Authentication & Single Sign On ? Operational
Campus Network ? Operational
Office 365/Email Operational
Blackboard Learn ? Operational
Internet-Native Banner Operational
File Management/Shared Drives Operational
Information Security Operational
Wireless Network ? Operational
Campus Web Hosting Operational
RAVE Campus Alerts Operational
CashNet Operational
Telecommunications Operational
VPN Services Operational
Blue Jeans Network Dial-in Phone Number Access Operational
Blue Jeans Network Meeting Rooms Operational
Lyris Operational
DegreeWorks/CAPP Operational
Digital Measures Operational
PaperCut Operational
Student Success Collaborative ? Operational
Skype for Business ? Operational
90 days ago
100.0 % uptime
Today
WordPress (sites.msudenver.edu) Operational
90 days ago
100.0 % uptime
Today
EvaluationKIT (Course Evaluations) Operational
90 days ago
100.0 % uptime
Today
Chrome River ? Operational
PeopleAdmin ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Web Services Monitor ?
Fetching
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020
Resolved - After monitoring the Banner application, it appears that the errors have been resolved.
Jan 22, 18:53 MST
Monitoring - The restart has made services once again available, IT Services will continue to monitor the service until we are confident the issue has been resolved.
Jan 22, 17:13 MST
Investigating - The Banner service is currently experiencing errors which has resulted in the service being unavailable. The server will be restarted in an attempt to fix the error.
Jan 22, 17:01 MST
Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 16:00 MST
Scheduled - On Saturday, January 18, starting at 6:00 pm ET, Chrome River will perform regularly scheduled maintenance on the Production site. The system will be offline for approximately 4 hours while they upgrade their infrastructure.

The standard maintenance page will display for users during this period.
Jan 4, 13:32 MST
Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - This change has been made, with additional maintenance required to be scheduled for a future date.
Jan 16, 19:45 MST
Identified - Digital Measures is being moved to a more secure network protocol to better protect that environment and the data stored therein. This change will take place on Monday, January 13th at 10 p.m.

Users who access links within Digital Measures Portfolios and Reports while on campus should not experience any change. However, if you access links within Digital Measures Portfolios and Reports from remote or off-campus networks, you will need to use a GlobalProtect connection after the network change. Instructions on how to use GlobalProtect, as well as a form to request access to the GlobalProtect service, can be found at https://www.msudenver.edu/vpn/. Features of Digital Measures outside of Portfolios and Reports should not require a GlobalProtect connection.

Please contact the ITS Service Desk at 303-352-7548 or support.msudenver.edu if you have any questions or concerns.
Jan 13, 18:57 MST
Resolved - This incident has been resolved.
Jan 16, 13:17 MST
Update - Several contributing factors resulted in the Banner problems. We have resolved each of the issues and the system has been restored to full service. All related systems and applications should be functioning as usual. If you notice any issues with campus systems or applications, please contact the ITS Help Desk: 303-352-7548 or www.msudenver.edu/gethelp. We apologize for the disruption in your daily activities during this unexpected outage
Jan 16, 11:03 MST
Update - Banner Self-Service, Banner 9 Admin Pages, Workflow, Degreeworks, Imaging (BDM & App Xtender) are operational. Banner 8 Internet-Native Banner (Reports) is still under a partial outage. PINB05 is unavailable, but PINB04 is working. Please use PINB04 at the moment. Next update in 30 minutes.
Jan 16, 10:16 MST
Identified - Banner Self-Service is now operational. Internet-Native Banner is still under a partial outage. PINB05 is unavailable, but PINB04 is working. Please use PINB04 at the moment. Next update in 30 minutes.
Jan 16, 09:48 MST
Update - Update..... The cause of the issue has been identified. A fix is in process, with an estimate of 60 minutes to get service restored.
Jan 16, 08:58 MST
Update - We are continuing to investigate this issue. Thank you for your continued patience at this time. We anticipate another status update on this issue in approximately 30 minutes.
Jan 16, 07:15 MST
Investigating - At this time, MSU Denver is experiencing an unplanned service interruption on the Production Banner environment. Users have reported an inability to log in to both Self-Service and Admin Pages. Technicians are aware of the issue and are working to resolve the issue as quickly as possible. We anticipate a status update on this issue in 30 minutes.
Jan 16, 06:38 MST
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 MST
Verifying - The MSA Drive updates were successful. All the F.S servers are turned rebooted. Please let us know if there is any issues with the MSA LUNs.
Thank you.
Jan 15, 00:59 MST
Update - The MSA update will start at 12 AM. ETA for finishing the MSA drive updates about 3 hours.
Jan 14, 22:57 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:01 MST
Scheduled - Conduct maintenance on Data Storage (This will involve an outage)

Services that will be down include File shares, Banner BXS04, two application servers 116 and 137, Shoretel voice messaging, and a backup.
Jan 13, 14:03 MST
Jan 14, 2020
Resolved - At this time no further system instability has been reported. The vendor will continue to monitor the system and we may reopen this incident if the issues re-emerge.
Jan 14, 17:55 MST
Investigating - The hosted PeopleAdmin platform has experienced recurring interruptions in availability for the last several days. The vendor's support team has been notified and they are evaluating the issue at this time.
Jan 8, 13:25 MST
Jan 13, 2020
Postmortem - Read details
Jan 13, 14:47 MST
Resolved - Banner Prod briefly experienced a degradation of service due to a temporary system resource issue, causing certain transactions to fail. Technicians responded quickly to the issue and resolved the item within one hour of initial reports.
Jan 13, 14:00 MST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.