Status

The Metropolitan State University of Denver status page provides real-time information about the status of our services.

Update - Print services have been restored. We are continuing to monitor for any additional issues.
Jul 19, 2024 - 11:06 MDT
Update - Some University printers are still being affected by the outage. ITS is continuing to investigate the issue.
Jul 19, 2024 - 09:25 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 2024 - 03:14 MDT
Identified - ITS has identified a list of MSU Denver servers affected by this issue. CrowdStrike has provided a workaround to address it, and ITS has verified this workaround restores the affected computer. We are currently applying this fix to all affected servers, and estimate the work will be complete in four hours.

Major web applications, including email, Canvas, and Workday, have not been affected by this issue. Some smaller services, especially MSU Denver's Voice over IP phone systems (Skype for Business and Shoretel) were affected, and may continue to experience degraded performance until the work is complete.

Jul 19, 2024 - 01:11 MDT
Update - ITS has identified the issue is connected to CrowdStrike security technology. CrowdStrike has been informed of the issue, which is affecting other organizations across the globe, and are working to address the issue.

The scope of impact on MSU Denver services is still being investigated. A future update will provide a list of affected systems.

Jul 19, 2024 - 00:35 MDT
Investigating - ITS has received several reports of Windows computers not responding. We are investigating the issue to determine the scope of the problem and identify a solution.
Jul 18, 2024 - 23:40 MDT
ITS Scheduled Maintenance Operational
Production - Self Service Banner 8 (Employee Self-Svc.) Operational
Authentication & Single Sign On ? Operational
Canvas ? Operational
90 days ago
100.0 % uptime
Today
Campus Network ? Operational
Office 365/Email Operational
Production - Internet Native Banner (Banner Admin Pages) Operational
File Management/Shared Network Drives Operational
Information Security Operational
Campus Wireless Network ? Operational
Campus Web Hosting Operational
Rave Campus Alerts ? Operational
CASHNet Operational
Telecommunications Operational
GlobalProtect ? Operational
Production - Degree Works Operational
Watermark FS (formerly Digital Measures) Operational
PaperCut (Student Computer Lab Printing Services) Operational
Skype for Business ? Operational
90 days ago
99.5 % uptime
Today
sites.msudenver.edu - Faculty/Staff personal websites Operational
90 days ago
100.0 % uptime
Today
EvaluationKIT ? Operational
90 days ago
100.0 % uptime
Today
ShoreTel Call Center Services ? Operational
Production - Banner Workflow Operational
90 days ago
99.88 % uptime
Today
SSC Navigate (Advising) Student Operational
90 days ago
100.0 % uptime
Today
SSC Navigate Staff Operational
90 days ago
100.0 % uptime
Today
Self Service Banner 9 (Student Self-Service, Faculty Self-Service, General Self-Service) Operational
90 days ago
99.88 % uptime
Today
TEST - Internet Native Banner (Banner Admin Pages) Operational
90 days ago
99.88 % uptime
Today
Enterprise Data Warehouse - Reporting.msudenver.edu Operational
90 days ago
99.88 % uptime
Today
TEST - Self Service Banner 9 (Student Self-Service, General Self-Service) Operational
90 days ago
99.88 % uptime
Today
TEST - Self Service Banner 8 (Faculty Self Service, Employee Self-Service, Finance Self-Service) Operational
90 days ago
99.88 % uptime
Today
TEST - Degree Works Operational
90 days ago
99.88 % uptime
Today
TEST - Banner Workflow Operational
90 days ago
99.88 % uptime
Today
www.msudenver.edu - University Website Operational
90 days ago
100.0 % uptime
Today
red.msudenver.edu - University Newsroom Website Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
Liquid Files (secureshare.msudenver.edu) Operational
Workday - Enterprise Resource Planning ? Operational
90 days ago
100.0 % uptime
Today
Workday (ERP) ? Operational
90 days ago
100.0 % uptime
Today
JAMF Self Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Completed - The Degree Works upgrade has been completed.
Jul 19, 03:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 MDT
Scheduled - Degree Works will be unavailable for updates from 10:00pm on Thursday, July 18th through 5:00am on Friday, July 19th. The Degree audit report will be unavailable during this time frame.
Jul 18, 09:50 MDT
Completed - The scheduled maintenance has been completed.
Jul 19, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:01 MDT
Scheduled - MSU Denver ITS will perform maintenance on the EDW reporting environment and webapp server from 10 pm on Wednesday 07/18/2024 until 3:00 a.m. on Thursday, 07/19/2024.
If you have any questions or concerns, please contact the ITS Service Desk at 303-352-7548 or visit msudenver.edu/gethelp.

Jul 18, 16:09 MDT
Jul 18, 2024
Jul 17, 2024
Resolved - The JSSB MSU Network is up and available. Please contact the MSU Help desk for any network assistance.
Jul 17, 12:16 MDT
Monitoring - During a planned AHEC power outage the MSU network in JSSB was unexpectedly affected. AHEC has restored power. The JSSB MSU Network is up and available. Please contact the MSU Help desk for any network assistance.
Jul 17, 08:45 MDT
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.