Status

The Metropolitan State University of Denver status page provides real-time information about the status of our services.

All Systems Operational
ITS Scheduled Maintenance Operational
Self Service Banner ? Operational
Authentication & Single Sign On ? Operational
Canvas ? Operational
90 days ago
100.0 % uptime
Today
Campus Network ? Operational
Office 365/Email Operational
Internet Native Banner (Banner Admin Pages) Operational
File Management/Shared Network Drives Operational
Information Security Operational
Campus Wireless Network ? Operational
Campus Web Hosting Operational
Rave Campus Alerts ? Operational
CASHNet Operational
Telecommunications Operational
GlobalProtect ? Operational
Blue Jeans Network Dial-in Phone Number Access Operational
Blue Jeans Network Meeting Rooms Operational
Lyris ? Operational
DegreeWorks/CAPP Operational
Digital Measures Operational
PaperCut Operational
Student Success Collaborative ? Operational
Skype for Business ? Operational
90 days ago
100.0 % uptime
Today
WordPress (sites.msudenver.edu) Operational
90 days ago
100.0 % uptime
Today
EvaluationKIT ? Operational
90 days ago
100.0 % uptime
Today
Chrome River ? Operational
PeopleAdmin ? Operational
ShoreTel Call Center Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Banner maintenance (quarterly upgrade) May 21, 20:00 - May 23, 02:00 MDT
We will be undergoing maintenance at this time.
Posted on Mar 11, 11:38 MST
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021
Resolved - This incident has been resolved.
Apr 17, 11:14 MDT
Monitoring - Some employees are getting a "User Not Authenticated" error when signing into Banner 9 Admin Pages (Internet Native Banner).

We have found this is affecting some Google Chrome browser users. Please use the work-around below if you are an affected Chrome user. You may call our service desk or create a ticket to document your issue in Banner and get further support - 303-352-7548.

We will be investigating possible resolutions within Chrome and contacting affected users when we have a possible resolution. Thank you for being flexible with browser work-arounds at this time if you are an affected user.

If you are using Chrome to access Banner Admin Pages and clearing your browser cache or using an incognito browser window does not resolve this error, please use another browser (e.g. Firefox) as a work around for now.

Instructions to clear browser cache/cookies:
https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=19879
Apr 16, 12:26 MDT
Investigating - Some employees are getting a "User Not Authenticated" error when signing into Banner 9 Admin Pages (Internet Native Banner).

At this time, we do recommend clearing your browser cache/cookies and rebooting your computer, however we are finding that the issue persists for Chrome users. If you are using Chrome to access Banner Admin Pages and clearing your browser cache does not resolve this error, please use another browser (e.g. Firefox) as a work around for now.

Instructions to clear browser cache/cookies:

https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=19879
Apr 16, 11:04 MDT
Apr 16, 2021
Apr 15, 2021
Resolved - The issue with Digital Measures file uploading has been resolved.

Please reach out to our ITS Service Desk if you continue to have issues with Digital Measures at 303-352-7548 (option 4).
Apr 15, 09:42 MDT
Identified - Digital Measures is currently experiencing a service degradation where files uploaded to digital measures are not being copied to our local storage and available to reviewers. We are in communication with the vendor and awaiting an update on the issue.
Apr 13, 18:29 MDT
Apr 14, 2021

No incidents reported.

Apr 13, 2021
Resolved - The updated links to Self Service Banner from the university website have all been updated and this incident is Resolved.

If you continue to experience an error reaching the Employee Services Menu or the Student Hub menus (Main Menu, Register, Holds, etc.), please follow these steps:

- Clear your browse cache and cookies. Instructions to reset your browser can be found here: https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=20108

- If you have saved bookmarks/favorites to these sites in your browser, those will need to be deleted and then please access these sites from the university website directly.

- Please reach out to our ITS Service Desk if you continue to have issues reaching Self Service sites: 303-352-7548

Thank you for your patience through this update!
Apr 13, 12:43 MDT
Monitoring - Due to a planned update, the URLs to sign into the self-service menus from the Student hub and Faculty and Staff hub have updated. These links include he buttons for the Main Menu, Registration, Employee Services Menu, etc.

If you are accessing these links from the Student Hub or Fac/Staff website directly and experiencing errors, please clear your browser’s cache and cookies.
Please visit our KBs on how to reset your browser here:

https://msudenver.teamdynamix.com/TDClient/2313/Portal/KB/?CategoryID=20108


If you have saved bookmarks/favorites to these links in your browser, those will need to be deleted and then please access these the Self Service links from the university website directly.
Apr 13, 11:38 MDT
Investigating - Hello. If you’re having issues with logging into student self service banner (ssb), please log in through the student hub and refresh your browser. Please call the service desk if you continue to have problems. Thank you
Apr 13, 10:54 MDT
Completed - The scheduled maintenance has been completed.
Apr 13, 08:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 3, 11:28 MST
Scheduled - We will be undergoing maintenance at this time.
Mar 2, 09:13 MST
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Resolved - The Back-end team has updated that the issue is resolved now and the reason for the gateways to go down is because of license not being updated at the back-end.
Apr 10, 09:01 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 08:46 MDT
Identified - They have resolved the outage. At this time the root cause is still being investigated.
Apr 10, 08:45 MDT
Investigating - Users can not connect to the gateways (both are down)
Apr 10, 06:04 MDT
Completed - The scheduled maintenance has been completed.
Apr 10, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:01 MDT
Scheduled - EvaluationKIT will be performing system maintenance for our Course evaluation system on April 9th from 10:00PM until April 10th at 1:00AM (mountain time). EvaluationKIT will be unavailable during this time frame, please plan accordingly.
Mar 31, 14:46 MDT
Apr 9, 2021
Completed - The scheduled maintenance has been completed.
Apr 9, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:02 MDT
Scheduled - We will be undergoing maintenance at this time.
Apr 6, 19:05 MDT
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.