This incident has been resolved.
Jan 16, 13:17 MST
Several contributing factors resulted in the Banner problems. We have resolved each of the issues and the system has been restored to full service. All related systems and applications should be functioning as usual. If you notice any issues with campus systems or applications, please contact the ITS Help Desk: 303-352-7548 or www.msudenver.edu/gethelp
. We apologize for the disruption in your daily activities during this unexpected outage
Jan 16, 11:03 MST
Banner Self-Service, Banner 9 Admin Pages, Workflow, Degreeworks, Imaging (BDM & App Xtender) are operational. Banner 8 Internet-Native Banner (Reports) is still under a partial outage. PINB05 is unavailable, but PINB04 is working. Please use PINB04 at the moment. Next update in 30 minutes.
Jan 16, 10:16 MST
Banner Self-Service is now operational. Internet-Native Banner is still under a partial outage. PINB05 is unavailable, but PINB04 is working. Please use PINB04 at the moment. Next update in 30 minutes.
Jan 16, 09:48 MST
Update..... The cause of the issue has been identified. A fix is in process, with an estimate of 60 minutes to get service restored.
Jan 16, 08:58 MST
We are continuing to investigate this issue. Thank you for your continued patience at this time. We anticipate another status update on this issue in approximately 30 minutes.
Jan 16, 07:15 MST
At this time, MSU Denver is experiencing an unplanned service interruption on the Production Banner environment. Users have reported an inability to log in to both Self-Service and Admin Pages. Technicians are aware of the issue and are working to resolve the issue as quickly as possible. We anticipate a status update on this issue in 30 minutes.
Jan 16, 06:38 MST