Status

The Metropolitan State University of Denver status page provides real-time information about the status of our services.

Helpdesk and Enrollment Services Phone System Service Interruption

Incident Report for MSU Denver ITS

Resolved

The phone system for both Call Center at the ITS Helpdesk and Enrollment Services is back to operational state.
Posted Oct 31, 2018 - 12:31 MDT

Monitoring

The phone system for both Call Center at the ITS Helpdesk and Enrollment Services is back to operational state. We will continue to monitor into tomorrow's business day.
Posted Oct 30, 2018 - 16:53 MDT

Update

We are continuing to work on implementing the fix.

Thank you for your patience and understanding during this service interruption, we should have another update by 6 p.m. today.
Posted Oct 30, 2018 - 15:35 MDT

Update

We are continuing to work on implementing the fix. In the meantime, the service will continue to have limited availability. Please continue to try your call again or at a later time.

Thank you for your patience and understanding during this service interruption, we should have another update by 4 p.m. today.
Posted Oct 30, 2018 - 13:56 MDT

Identified

The root cause have been identified and we are currently working on implementing the fix. In the meantime, the service will have limited availability. Please continue to try your call again or at a later time.

Thank you for your patience and understanding during this service interruption, we should have another update by 2 p.m. today.
Posted Oct 30, 2018 - 12:45 MDT

Investigating

We are currently investigating this issue where external numbers are not routing within our ShoreTel phone systems to our Call Centers for ITS Helpdesk and Enrollment Services.
Posted Oct 30, 2018 - 12:20 MDT