Status

The Metropolitan State University of Denver status page provides real-time information about the status of our services.

Student Accounts Online payments are not updating

Incident Report for MSU Denver ITS

Resolved

The Student Accounts Online payment portal has been restored to full service. All related systems and applications should be functioning as usual. If you notice any issues with campus systems or applications, please contact the ITS Help Desk at 303-352-7548 or msudenver.edu/gethelp. We apologize for the disruption in your daily activities during this unexpected outage.
Posted Oct 14, 2020 - 19:56 MDT

Update

CASHNet technicians continue to work closely with ITS to investigate issues with this service, and at this time the Student Accounts Online payment portal is not available.
Posted Oct 14, 2020 - 16:20 MDT

Investigating

At this time, MSU Denver is experiencing a service outage on the Student Accounts Online payment portal. CASHNet and ITS technicians are aware and are working to resolve this issue as quickly as possible.
Posted Oct 14, 2020 - 10:40 MDT

Update

We are continuing to work with CASHNet to fix this issue.
Posted Oct 13, 2020 - 08:31 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 12, 2020 - 16:30 MDT

Update

We are continuing to investigate this issue.
Posted Oct 12, 2020 - 16:25 MDT

Update

We are continuing to investigate this issue.
Posted Oct 12, 2020 - 14:35 MDT

Investigating

CASHNet and ITS technicians are currently working on resolving this issue. At this time, students should not experience any issues making payments.
Posted Oct 12, 2020 - 13:20 MDT
This incident affected: CASHNet.