This incident have been resolved. FootPrints Ticketing System is back online working as normal.
Posted 14 days ago. Jun 04, 2018 - 12:18 MDT
We are suspecting that the issue is related to a memory leaked and have received recommended changes by vendor that will be conducted at 12pm today. During this time, FootPrints Ticketing System will be offline for about 15-30 minutes.
Posted 15 days ago. Jun 04, 2018 - 11:53 MDT
We are currently investigating several issue reported today with the FootPrint Ticketing system, where emails are not being sent and unable to edit several tickets.