Status

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WiFi service degradation in West Classroom Building

Incident Report for MSU Denver ITS

Postmortem

[10:32 AM] Blake Miller

23671612

[10:32 AM] Blake Miller

Major Incident

[10:32 AM] Blake Miller

https://msudenver.sharepoint.com/:w:/r/sites/ITS-On-Call-Coordinator/_layouts/15/Doc.aspx?sourcedoc=%7B42C9F02A-D377-4ADD-8B8F-E4165723B104%7D&file=ITS%20On%20Call%20Coordinator%20Quick%20Reference.docx&action=default&mobileredirect=true

[10:33 AM] Blake Miller

norman.swett@ahec.edu

‌

resolved by

Amparo Garcia: Hi, the aps were reinstalled by Norm and we tested and WiFi is wor...

sent on Wednesday, August 30, 2023 2:03 PM

Posted Aug 30, 2023 - 15:08 MDT

Resolved

[2:03 PM] Amparo Garcia

the aps were reinstalled by Norm and we tested and WiFi is working

Posted Aug 30, 2023 - 14:12 MDT

Identified

We are continuing to work on a fix for this issue.

Posted Aug 30, 2023 - 14:11 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 30, 2023 - 13:14 MDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 30, 2023 - 12:17 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 30, 2023 - 10:50 MDT

Investigating

As part of the construction for the SimLabs in West Classroom, AHEC had removed some of the Access Points in the affected area. MSUD was unaware of this and it's been communicated that these need to be re-installed. Norm Swett (norman.swett@ahec.edu) from AHEC is planning on completed the installation by 1 PM.

Once the APs are back online, the Networking team (contact: Amparo Garcia) along with Desktop Support (contact: Lee Crawford) will be testing to ensure they are working properly

Posted Aug 30, 2023 - 10:49 MDT

This incident affected: Campus Wireless Network.